With Paul’s Towncar we offer three simple ways to book a ride.
Website: www.paulstowncar.com
Phone: (713) 306-1591
Email: book@paulstowncar.com

You can ride with Paul’s Towncar in Houston and all surrounding cities, we also provide rides to other Texas Cities if needed. Rides can be booked in advance using any of our reservation methods. Most reservations need to be booked between 30 minutes to 4 hours before your requested pick-up time. Advance reservation times differ based on the pickup location.
For last minutes booking, it is better to call our office to make sure that we have availability first.

Paul’s Towncar offers a wide selection of vehicle types in order to best meet the needs of our passengers and travel organizers. To learn about the differences please visit Our Fleet page.

Each vehicle can accommodate a different number of passengers and bags. Please visit Our Fleet page to view our passenger and bag limits for each car class.
If your passenger/bag count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. TLC safety regulations prohibit passengers and bags from riding in the front seat of the vehicle. The driver has the right to refuse the ride if the passenger/bag count exceeds the limits of the vehicle. This will result in extra charges for you, so please book accordingly.

Any information you provide to us when booking is confidential and never shared with a third party.
We ask for the passenger’s name, pick-up and drop-off locations, vehicle request, credit card information, mobile number and email address. The email address you provide us with will be sent the booking confirmation and a final receipt. We also ask for the passenger’s mobile number so they can receive important SMS alerts on the day of their ride. You can opt-out of providing us with an email address and mobile number; however this could result in a number of ride-related issues like missing an error in a reservation or being unable to locate your driver at pick-up. We strongly recommend that all passengers provide a valid email address and mobile number.

We know plans can change, so we’ve designed an industry-leading cancellation policy that’s flexible for our customers and supports our drivers. We won’t charge cancellation fees (and any applicable ride-related expenses) unless your driver has already been assigned and dispatched.
Our policy varies by pick-up location and vehicle type so please visit Our Cancellation Policy page for more information.

If you’ve provided us with your mobile number, you will receive an SMS alert to let you know your driver is on the way and again when they arrive at your pickup location.
If you need to contact your driver, the best number to call will be listed in the SMS alert. You can also always call us at (713) 306-1591.

A Paul’s Towncar account allows you to manage your current, cancelled and closed reservations; cancel reservations online; manage payments methods and contact information; and most importantly expedite the check out process.

Yes. We can work with you to customize a travel program that best meets your needs and the needs of your travelers. To learn more about opening a corporate account, visit Our Corporate Page.

Paul’s Towncar’s fares are based on distance and zone calculations from the pick-up to drop-off location. In certain locations, the distance is calculated by zone. In others, the calculation is based on the exact start and end points. To get an estimate of your ride, please visit paulstowncar.com and enter your ride details with the date and time you will need the service.

Paul’s Towncar does not have hidden fees. We show you your estimated total upfront, which includes all charges with the exception of wait time, stops, parking or tolls, which cannot be calculated until the ride is complete.

You are not responsible for paying the driver a tip when exiting. We charged a 20% standard gratuity, which you’ll see as a line item at check out. Additional gratuity can be added at your discretion.

Fees incurred during the ride cannot be estimated beforehand, so you’ll see them only on your final bill. Any wait time, additional stops you request and tolls will be reflected on your final bill.

By the hour job rates are calculated based on the pickup location, route taken, and drop off location for the ride using a zone fare pricing model. During booking, Paul’s Towncar provides a rate that is based on the ride staying within the pickup zone. Should you go to a different zone during your by the hour ride, the rate of the ride will be adjusted to reflect the actual ride taken.

Yes, but please be aware after the wait time grace period you will be charged wait time. With an airport pick-up, if you’ve provided us with your flight information we will track your flight, in an effort to help you avoid wait time fees.
Our industry leading grace periods are: 30 minutes for a domestic flight/cruise terminal pick-up, 60 minutes for an international flight pick-up, 30 minutes for cruise terminal and 10 minutes for anywhere else. After the grace period expires you will be charged wait time. Wait Time is $1/minute.
We will try to reach you several times before completely canceling your ride. Once your grace period has ended we will wait an additional 60 minutes, reach out to you once more and then we will cancel the ride. You will then be responsible for the base fare, wait time fees and processing fees.

In an effort to increase the amount of supply available during inclement weather, certain peak travel times and local events, Paul’s Towncar has instituted demand-based pricing in order to maximize the chance that there will be a car available for you when you need one. During times of high demand we will increase prices slightly at these times in order to secure the best, most reliable transportation for you.

Our drivers do not accept payments in any form. Your payment information will be gathered during the booking process whether you book online, through our app or by phone.

Upon confirmation of your reservation, we authorize your card for the estimated cost of your ride. This is not a “true” charge and usually shows up in the pending charges section of your credit card statement..
Once your ride is completed, the credit or debit card you provided will be charged for the actual costs incurred for the ride. A final invoice will be emailed to you within 48 hours of your completed ride.

You will receive a receipt via email 24-48 hours after your trip has been completed. If you do not receive a receipt contact our Customer Service department.
You can also print ride details from the “My Dashboard” section of our website. Ride Details reports are updated 24-48 hours after a ride and will reflect final charges.

We ask for your flight information when booking your ride. This information allows us to track your flight – so early or late – when your flight arrives we’ll be there. You have the option to disable flight tracking, but we advise against this because if your flight is early you may be kept waiting or if it’s late you may incur unnecessary wait time fees.

We offer meet & greet service as standard service with no extra charge. Your driver will be waiting for you at the luggage claim area with a sign with your name.

You can reserve a child seat during the booking process, for an additional fee.
In order to ensure the safety of the child and proper installation of the car seat, the driver may ask for assistance when installing the car seat.

In Texas, Child seat is required so you should know and comply with the legal requirements.

For health and safety reasons, we do not allow smoking in any Paul’s Towncar vehicles.

All large luggage must fit in the truck of the vehicle. If handheld luggage fits inside the vehicle, then it is permitted only in the back seat. By law the front seat cannot hold passengers or luggage.

Please visit Our Fleet page to learn more about our vehicles and their passenger and luggage capacities.

From time to time Paul’s Towncar will offer customers promotional discounts on rides. Please note that only one code will be accepted per reservation and the code must be entered at checkout in order for the discount to be applied to the reservation.